1 Introduction and scope

( Domveraliving, hereinafter referred to as “we” or “us”) operates an online furniture service platform offering home, office, and outdoor furniture collections.
This policy explains how we manage services, orders, and customer support within the website.

2 User accounts and website responsibility

Users are responsible for maintaining the confidentiality of their account information and ensuring all details provided are accurate.
We reserve the right to suspend or restrict access if misuse, false information, or abnormal activity is detected.

3 Product information, stock, and pricing

We strive to ensure that all product descriptions, availability, and pricing are accurate and up to date.
However, updates may occur without prior notice due to inventory or operational adjustments.
We reserve the right to correct errors in pricing or product information at any time.

4 Orders and payment

All orders are confirmed once payment is successfully completed.
We accept major bank card payments (Visa, MasterCard).
An order may be declined if payment cannot be verified or if system issues occur during processing.

5 Shipping policy

Orders are processed within 1–3 working days before shipment.

6 Order cancellation policy

Orders can be cancelled within 48 hours before shipment processing begins.
Once processing exceeds this period or the order has been shipped, cancellation is no longer possible.

7 Return and exchange policy

Return and exchange requests are accepted within 35 days after delivery receipt.
Processing time is handled promptly after validation.

8 Refund policy

Refunds are processed using the original payment method (Visa, MasterCard).
Processing time is typically 1–3 working days, depending on banking institutions.
If delays occur, assistance can be requested via contact channels.

9 Disputes and applicable framework

We operate in accordance with applicable consumer protection and data protection requirements.
We reserve the right to update this policy when necessary, and relevant changes will be communicated through the website.

10 Privacy and data protection

User data is handled securely and used only for order processing, service improvement, and communication purposes.
Personal information is protected and not shared beyond operational necessity.

11 Intellectual property

All website content, including text, images, and design elements, belongs to us or is used with authorization.
Unauthorized use, reproduction, or distribution is not permitted.

12 Limitation of liability

We are not responsible for indirect losses caused by delays, system interruptions, or external service disruptions.
Our responsibility is limited to the value of the purchased product within applicable service conditions.

13 Updates to service terms

We may update this policy when necessary to reflect operational or service improvements.
Continued use of the website indicates acceptance of the updated version.

14 Contact

Acercarse: 1102 Oak Cir, Lansdale, PA 19446, United States
Teléfono: +1 (267) 263-2688
Dirección de correo electrónico: service@zentrivonel.com 
Horario de apertura: De lunes a viernes, de 9:00 a 18:00 (CET)